Beware: due to the natural nature of our Virgin Indian hair, there will be some variations of texture and color between bundles. Each bundle of hair comes from one single person and is completely natural from end to end, therefore we can make no guarantees on color and texture. We will, however, put our best foot forward to match your order as desired. The color of our natural Virgin Indian Hair will range from natural off black to sandy brown.
Due to the pure nature of our natural human hair products, most product concerns can be resolved with a simple care and maintenance routine. wash and conditioning can often remedy tangling problems that may occur from general use, product build up, sweat, and dirt. Keeping the hair healthy and moisturized is of key importance.
Important: Very Important: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, color, texture, and quality are as desired. We encourage you thoroughly inspect and examine the hair without cutting the tags or opening the bundles to ensure satisfaction. We highly recommend a second opinion from your stylist before installing, because we are limited on what we can do to help you if a problem occurs.
EXCHANGES and RETURNS
14 Day Return Policy
Mr. Indian hair wants to ensure the satisfaction of our customers. We have a flexible return policy with no restocking fee. Our hair goes through a three phase quality control process ensuring consistency and quality.
To receive a full refund:
Requests must be made within 14 days of receipt of your order.
We only accept returns on hair products that have not been installed, colored, cut, or altered in any way.
The hair must remain in the bundle and not be untied at the top.
The hair must be in its original packaging and tagged.
Returned packages must include a copy of the original invoice.
Product must be physically received before a return can be processed.
The product must be sent back at your expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.
If a problem arises, contact customer service. 888.619.1160
Do not send unauthorized returns.
Products can be exchanged within 14 days of receipt of your order. No exchange will be given on products that have been installed, colored, cut, or altered in any way.
Shipping and Handling costs will be at the customer's expense.
We offer one exchange per original order. Mr. Indian Hair will pay the shipping costs to mail the exchanged product(s) as a one time courtesy.
30 Day Product Guarantee
In the case of a problem arising that cannot be resolved through daily maintenance, we will take the extra step to resolve your situation. Refunds are not permitted, but we will take every effort to address any quality issues.
You must contact us within 30 days of your purchase. Depending on the situation, if maintenance doesn't resolve the issue, the hair will need to be returned for inspection. This is a case by case basis. Once hair is inspected for coloring and processing, a decision for exchange will be made. There will be no refunds.
In order for us to determine if your purchase warrants exchange, the entire purchased amount of hair must be returned at your expense. We are not responsible for the cost of removal and shipping. Mr. Indian hair will pay the cost to send out a product replacement if qualifications are met.